My background and current work
A background in service.
A new focus on AI.
My customer service experience spans more than ten years and extends beyond my federal government career. Understanding needs, explaining clearly and helping people have been part of my work from the start.
View my LinkedIn profileAt the Social Security Tribunal of Canada, my work combined listening, clear explanations, confidentiality and case follow-up. I also helped train and support new colleagues.
I am currently training with AI Academy to become an AI broker, with a particular interest in tools that support customer service.
Work in progress
CAMVAP project
I am currently working on a project with CAMVAP. It is part of my hands-on learning and is not yet complete.
Details and results may be shared once the project is complete and the necessary permissions are in place.
Which customer conversations take the most time in your business?
Tell me about your business and a repetitive task you would like to improve. We can start by discussing where AI might fit.
Include the tools you already use and where inquiries tend to get held up. Please leave out customer records and confidential details.